Quality you can rely on.

Our certified quality guarantee.

We don’t leave quality to chance; clearly defined objectives require clearly defined, reliable procedures. Our sustainable approach to quality is based on HACCP, quality guarantee and certification. 

Client satisfaction takes top priority in everything we do and it’s not magic that we use to achieve it. It‘s our integrated management system, audited and certified by TÜV, which combines quality management (ISO 9001), environmental management (ISO 14001) and health and safety management (ISO 45001).

Putting quality to the test.

At Dussmann Service, the integrated management system (IMS) is made up of quality, environment and health and safety. The main task of the internal IMS department is the determination of quality policy and quality objectives and planning of quality assurance and improvement. Quality management oversees a process of development, adjustment and improvements on the basis of norms, legislation, guidelines and regulations.

Consistent control.

The assurance of quality standards in a service like catering has a number of dimensions: 

  • Vocational training and further training at Dussmann Campus Zeuthen 
  • Hygiene (HACCP) Crisis management (contingency planning) 
  • Complaint management Client satisfaction (evaluation) 
  • Client involvement (restaurant committee, regular QA meetings) 
  • Internal control instruments 
  • Annual operations analysis 
  • Quarterly inspections by area management Monthly inspections by the site management 
  • Support from the service division External control instruments 
  • Annual audit of cleaning quality (microbiological inspection 
  • Servicing by cleaning product suppliers (dishwashing machines, dosage systems etc.)

Certifications in several areas which influence quality are a reliable and unbiased form of quality assurance. Standardized processes, procedures and methodology are examined closely. External and internal audits monitor the compliance of Dussmann Service with certification requirements and often trigger adjustment and improvement.


Actions speak louder than words

We put theory into practice, every day ensuring that sustainability is not just a theoretical concept; it is an integral component of our daily operations.

United Against Waste e.V.

Join the fight against waste.

About one third of all food produced worldwide gets lost or wasted during food preparation and consumption. We are working with the association "United Against Waste e. V.“ to reduce waste involving both our personnel and diners.